{"id":63273,"global_id":"www.aachen.digital\/en\/?id=63273","global_id_lineage":["www.aachen.digital\/en\/?id=63273"],"author":"3","status":"publish","date":"2025-11-11 09:01:06","date_utc":"2025-11-11 08:01:06","modified":"2025-11-11 09:01:06","modified_utc":"2025-11-11 08:01:06","url":"https:\/\/www.aachen.digital\/en\/event\/service-level-agreements\/","rest_url":"https:\/\/www.aachen.digital\/en\/wp-json\/tribe\/events\/v1\/events\/63273","title":"Service Level Agreements","description":"
SLAs gezielt zur Verbesserung von Serviceleistung & Kundenerwartung einsetzen?\nLukas Bruhns zeigt in der Reihe ‘FIR Service Insights’ wie.<\/div>\n
\n
\n

Wie k\u00f6nnen Industrieunternehmen Service Level Agreements (SLAs) gezielt einsetzen, um ihre Serviceleistung zu professionalisieren und Kundenerwartungen optimal zu erf\u00fcllen?<\/p>\n

Im Webinar zeigen wir, wie klar strukturierte Servicepakete Transparenz schaffen, Prozesse vereinfachen und die Basis f\u00fcr ein profitables Servicegesch\u00e4ft bilden:<\/p>\n

Relevanz: Welche Rolle SLAs f\u00fcr Qualit\u00e4tssicherung und Wettbewerbsdifferenzierung spielen<\/p>\n

Gestaltung: Wie ein wirksames Framework f\u00fcr die Entwicklung von SLAs aussieht<\/p>\n

Kundensegmentierung: Wie unterschiedliche Kundengruppen gezielt adressiert werden k\u00f6nnen<\/p>\n

Servicekonzepte: Wie sich Servicepakete strukturieren und auf individuelle Bed\u00fcrfnisse abstimmen lassen<\/p>\n

Prozesse & Tools: Welche organisatorischen und digitalen Werkzeuge die Umsetzung unterst\u00fctzen<\/p>\n

Im Webinar geben wir einen kompakten \u00dcberblick \u00fcber Erfolgsfaktoren der SLA-Gestaltung und zeigen, wie Unternehmen durch Service Level Agreements Kundenzufriedenheit erh\u00f6hen, interne Abl\u00e4ufe standardisieren und ihren Service als Wachstumstreiber positionieren k\u00f6nnen.<\/p>\n

Anmeldung bitte bis zum 01.12.2025.<\/p>\n

Anmeldung<\/a><\/p>\n<\/div>\n<\/div>","excerpt":"","slug":"service-level-agreements","image":{"url":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3.jpg","id":63274,"extension":"jpg","width":1920,"height":988,"filesize":372521,"sizes":{"medium":{"width":300,"height":154,"mime-type":"image\/jpeg","filesize":8165,"url":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3-300x154.jpg"},"large":{"width":1024,"height":527,"mime-type":"image\/jpeg","filesize":70413,"url":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3-1024x527.jpg"},"thumbnail":{"width":150,"height":150,"mime-type":"image\/jpeg","filesize":4081,"url":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3-150x150.jpg"},"medium_large":{"width":768,"height":395,"mime-type":"image\/jpeg","filesize":41012,"url":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3-768x395.jpg"},"1536x1536":{"width":1536,"height":790,"mime-type":"image\/jpeg","filesize":148003,"url":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3-1536x790.jpg"},"3to2l":{"width":1024,"height":682,"mime-type":"image\/jpeg","filesize":98078,"url":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3-1024x682.jpg"},"3to2m":{"width":768,"height":512,"mime-type":"image\/jpeg","filesize":56434,"url":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3-768x512.jpg"},"3to2s":{"width":320,"height":213,"mime-type":"image\/jpeg","filesize":11081,"url":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3-320x213.jpg"},"16to9l":{"width":1024,"height":576,"mime-type":"image\/jpeg","filesize":78566,"url":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3-1024x576.jpg"},"16to9m":{"width":768,"height":432,"mime-type":"image\/jpeg","filesize":45361,"url":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3-768x432.jpg"},"16to9s":{"width":320,"height":180,"mime-type":"image\/jpeg","filesize":9868,"url":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3-320x180.jpg"},"uncropped-l":{"width":1024,"height":527,"mime-type":"image\/jpeg","filesize":70413,"url":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3-1024x527.jpg"},"uncropped-m":{"width":768,"height":395,"mime-type":"image\/jpeg","filesize":41012,"url":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3-768x395.jpg"},"uncropped-s":{"width":320,"height":165,"mime-type":"image\/jpeg","filesize":9124,"url":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3-320x165.jpg"}}},"all_day":false,"start_date":"2025-12-02 14:00:00","start_date_details":{"year":"2025","month":"12","day":"02","hour":"14","minutes":"00","seconds":"00"},"end_date":"2025-12-02 15:00:00","end_date_details":{"year":"2025","month":"12","day":"02","hour":"15","minutes":"00","seconds":"00"},"utc_start_date":"2025-12-02 13:00:00","utc_start_date_details":{"year":"2025","month":"12","day":"02","hour":"13","minutes":"00","seconds":"00"},"utc_end_date":"2025-12-02 14:00:00","utc_end_date_details":{"year":"2025","month":"12","day":"02","hour":"14","minutes":"00","seconds":"00"},"timezone":"Europe\/Berlin","timezone_abbr":"CET","cost":"","cost_details":{"currency_symbol":"\u20ac","currency_code":"EUR","currency_position":"prefix","values":[]},"website":"https:\/\/www.eventbrite.de\/e\/service-level-agreements-tickets-1967533007189","show_map":true,"show_map_link":true,"hide_from_listings":false,"sticky":false,"featured":false,"categories":[{"name":"01 digitalHUB Aachen","slug":"digitalhubac","term_group":0,"term_taxonomy_id":94,"taxonomy":"tribe_events_cat","description":"Veranstaltet von und mit dem digitalHUB Aachen","parent":0,"count":1092,"filter":"raw","id":94,"urls":{"self":"https:\/\/www.aachen.digital\/en\/wp-json\/tribe\/events\/v1\/categories\/94","collection":"https:\/\/www.aachen.digital\/en\/wp-json\/tribe\/events\/v1\/categories"}},{"name":"04 Mittelstand","slug":"mittelstand","term_group":0,"term_taxonomy_id":187,"taxonomy":"tribe_events_cat","description":"Funktion: Events auf Seiten User & Enabler","parent":0,"count":1465,"filter":"raw","id":187,"urls":{"self":"https:\/\/www.aachen.digital\/en\/wp-json\/tribe\/events\/v1\/categories\/187","collection":"https:\/\/www.aachen.digital\/en\/wp-json\/tribe\/events\/v1\/categories"}},{"name":"06 Aachen Area","slug":"aachen-area","term_group":0,"term_taxonomy_id":87,"taxonomy":"tribe_events_cat","description":"Geographische Zuordnung: St\u00e4dteRegion, D\u00fcren, Heinsberg, Euregio","parent":0,"count":1433,"filter":"raw","id":87,"urls":{"self":"https:\/\/www.aachen.digital\/en\/wp-json\/tribe\/events\/v1\/categories\/87","collection":"https:\/\/www.aachen.digital\/en\/wp-json\/tribe\/events\/v1\/categories"}}],"tags":[],"venue":[],"organizer":[{"id":56691,"author":"3","status":"publish","date":"2025-01-10 10:36:44","date_utc":"0000-00-00 00:00:00","modified":"2025-01-10 10:36:44","modified_utc":"0000-00-00 00:00:00","url":"https:\/\/www.aachen.digital\/en\/organizer\/european-digital-innovation-hub-rheinland\/","organizer":"European Digital Innovation Hub Rheinland","slug":"european-digital-innovation-hub-rheinland","website":"https:\/\/edih-rheinland.eu","json_ld":{"@type":"Person","name":"European Digital Innovation Hub Rheinland","description":"","url":"https:\/\/edih-rheinland.eu","telephone":"","email":"","sameAs":"https:\/\/edih-rheinland.eu"},"global_id":"www.aachen.digital\/en\/?id=56691","global_id_lineage":["www.aachen.digital\/en\/?id=56691"]}],"custom_fields":[],"json_ld":{"@context":"http:\/\/schema.org","@type":"Event","name":"Service Level Agreements","description":"<p>SLAs gezielt zur Verbesserung von Serviceleistung & Kundenerwartung einsetzen? Lukas Bruhns zeigt in der Reihe \\'FIR Service Insights\\' wie. Wie k\u00f6nnen Industrieunternehmen Service Level Agreements (SLAs) gezielt einsetzen, um ihre […]<\/p>\\n","image":"https:\/\/www.aachen.digital\/wp-content\/uploads\/2025\/11\/478996286f3bd7e0f37b8e08d88e3ea3.jpg","url":"https:\/\/www.aachen.digital\/en\/event\/service-level-agreements\/","eventAttendanceMode":"https:\/\/schema.org\/OfflineEventAttendanceMode","eventStatus":"https:\/\/schema.org\/EventScheduled","startDate":"2025-12-02T14:00:00+01:00","endDate":"2025-12-02T15:00:00+01:00","organizer":{"@type":"Person","name":"European Digital Innovation Hub Rheinland","description":"","url":"https:\/\/edih-rheinland.eu","telephone":"","email":"","sameAs":"https:\/\/edih-rheinland.eu"},"performer":"Organization"},"is_virtual":false,"virtual_url":null,"virtual_video_source":""}