{"id":63273,"date":"2025-11-11T09:01:06","date_gmt":"2025-11-11T08:01:06","guid":{"rendered":"https:\/\/www.aachen.digital\/?post_type=tribe_events&#038;p=63273"},"modified":"2025-11-11T09:01:06","modified_gmt":"2025-11-11T08:01:06","slug":"service-level-agreements","status":"publish","type":"tribe_events","link":"https:\/\/www.aachen.digital\/en\/event\/service-level-agreements\/","title":{"rendered":"Service Level Agreements"},"content":{"rendered":"<div>SLAs gezielt zur Verbesserung von Serviceleistung &amp; Kundenerwartung einsetzen?\nLukas Bruhns zeigt in der Reihe &#8216;FIR Service Insights&#8217; wie.<\/div>\n<div style=\"margin-top: 20px;\">\n<div style=\"margin: 20px 10px; font-size: 15px; line-height: 22px; font-weight: 400; text-align: left;\">\n<p>Wie k\u00f6nnen Industrieunternehmen Service Level Agreements (SLAs) gezielt einsetzen, um ihre Serviceleistung zu professionalisieren und Kundenerwartungen optimal zu erf\u00fcllen?<\/p>\n<p>Im Webinar zeigen wir, wie klar strukturierte Servicepakete Transparenz schaffen, Prozesse vereinfachen und die Basis f\u00fcr ein profitables Servicegesch\u00e4ft bilden:<\/p>\n<p>Relevanz: Welche Rolle SLAs f\u00fcr Qualit\u00e4tssicherung und Wettbewerbsdifferenzierung spielen<\/p>\n<p>Gestaltung: Wie ein wirksames Framework f\u00fcr die Entwicklung von SLAs aussieht<\/p>\n<p>Kundensegmentierung: Wie unterschiedliche Kundengruppen gezielt adressiert werden k\u00f6nnen<\/p>\n<p>Servicekonzepte: Wie sich Servicepakete strukturieren und auf individuelle Bed\u00fcrfnisse abstimmen lassen<\/p>\n<p>Prozesse &amp; Tools: Welche organisatorischen und digitalen Werkzeuge die Umsetzung unterst\u00fctzen<\/p>\n<p>Im Webinar geben wir einen kompakten \u00dcberblick \u00fcber Erfolgsfaktoren der SLA-Gestaltung und zeigen, wie Unternehmen durch Service Level Agreements Kundenzufriedenheit erh\u00f6hen, interne Abl\u00e4ufe standardisieren und ihren Service als Wachstumstreiber positionieren k\u00f6nnen.<\/p>\n<p>Anmeldung bitte bis zum 01.12.2025.<\/p>\n<p><a class=\"button\" href=\"https:\/\/www.eventbrite.de\/e\/service-level-agreements-tickets-1967533007189\" target=\"_blank\" rel=\"noopener nofollow\">Anmeldung<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>SLAs gezielt zur Verbesserung von Serviceleistung &amp; Kundenerwartung einsetzen? Lukas Bruhns zeigt in der Reihe &#8216;FIR Service Insights&#8217; wie. Wie k\u00f6nnen Industrieunternehmen Service Level Agreements (SLAs) gezielt einsetzen, um ihre [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":63274,"template":"","meta":{"_acf_changed":false,"_tribe_events_status":"","_tribe_events_status_reason":"","_tribe_events_is_hybrid":"","_tribe_events_is_virtual":"","_tribe_events_virtual_video_source":"","_tribe_events_virtual_embed_video":"","_tribe_events_virtual_linked_button_text":"","_tribe_events_virtual_linked_button":"","_tribe_events_virtual_show_embed_at":"","_tribe_events_virtual_show_embed_to":[],"_tribe_events_virtual_show_on_event":"","_tribe_events_virtual_show_on_views":"","_tribe_events_virtual_url":"","footnotes":""},"tags":[],"tribe_events_cat":[94,187,87],"class_list":["post-63273","tribe_events","type-tribe_events","status-publish","has-post-thumbnail","hentry","tribe_events_cat-digitalhubac","tribe_events_cat-mittelstand","tribe_events_cat-aachen-area","cat_digitalhubac","cat_mittelstand","cat_aachen-area"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.aachen.digital\/en\/wp-json\/wp\/v2\/tribe_events\/63273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aachen.digital\/en\/wp-json\/wp\/v2\/tribe_events"}],"about":[{"href":"https:\/\/www.aachen.digital\/en\/wp-json\/wp\/v2\/types\/tribe_events"}],"author":[{"embeddable":true,"href":"https:\/\/www.aachen.digital\/en\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":2,"href":"https:\/\/www.aachen.digital\/en\/wp-json\/wp\/v2\/tribe_events\/63273\/revisions"}],"predecessor-version":[{"id":63286,"href":"https:\/\/www.aachen.digital\/en\/wp-json\/wp\/v2\/tribe_events\/63273\/revisions\/63286"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aachen.digital\/en\/wp-json\/wp\/v2\/media\/63274"}],"wp:attachment":[{"href":"https:\/\/www.aachen.digital\/en\/wp-json\/wp\/v2\/media?parent=63273"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aachen.digital\/en\/wp-json\/wp\/v2\/tags?post=63273"},{"taxonomy":"tribe_events_cat","embeddable":true,"href":"https:\/\/www.aachen.digital\/en\/wp-json\/wp\/v2\/tribe_events_cat?post=63273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}